While self-service adoption has grown steadily through 2022, the pandemic is also accelerating customer adoption of smart lockers as customers seek contactless shopping experiences to keep themselves safe.
Smart lockers offer shoppers and customers the same convenience as self-service. Instead of relying on staff, customers can place orders, skip the line, and pick up their orders when notified. This seamless process not only minimizes face-to-face interactions, but also reduces the chance of order theft or confusion.
Additionally, lockers are good for items like equipment rental, package delivery, grocery pickup, and more.
Further, lockers can also provide a secure storage solution, which makes them beneficial for people like theme parks or malls to store their valuables in a safe location.
While customers benefit from convenience and safety, businesses can also benefit from touchless lockers included in their operational plans.
As fast food restaurants and retailers struggle to fill the workforce gap, smart lockers offer a solution that can save costs and reallocate existing employees to other important tasks.
Today, as businesses struggle to hire employees to fill entry-level jobs, locker systems combined with mobile and self-service kiosk options can replace many of the responsibilities once performed by employees, reducing labor overhead and redeploying employees to more high-level responsibilities.
In addition, lockers provide customers with an efficient transaction process, eliminating customer experience disruptors such as long queues, increased wait times and inaccurate orders.
Smart locker systems are gaining traction, with self-service solutions high on businesses’ to-do lists due to encouraging customer responsiveness to new technology and heightened concerns about security during the pandemic.
Locker systems can help restaurants and retailers focus on customer satisfaction and solve operational challenges, and now may be the right time to learn how a locker system can boost your business.
For more information on SNBC's smart locker solutions and the customizable smart vending machines behind them, visit our official website.