E-commerce offers consumers a major advantage — it saves shoppers a trip to the store. However, without a means to reduce person-to-person contact and interaction with contaminated surfaces, package deliveries still come with some risks.
That's where smart package lockers come in. Smart lockers offer a no-contact solution that minimizes recipient, mailroom staff, and courier exposure to pathogens and allows for social distancing, which is critical in today’s challenging environment.
A typical package dropoff process might look like this:
1. Couriers leave a pile of deliveries at a mailroom or front desk.
2. Mailroom employees pass deliveries through sorting and processing until they’re ready for pickup.
3. Recipients wait in a congested pickup line to retrieve their packages, which by this point may have already changed hands several times.
In light of the COVID-19 pandemic, it’s become clear that this process isn’t just inefficient — it poses a potential public health risk. When packages are handled by multiple people, they can easily become contaminated from contact with hard surfaces, couriers, mailroom staff, or other recipients. Further, it’s difficult — if not impossible — to maintain social distancing practices with this package delivery strategy.
Package lockers, on the other hand, allow couriers to deposit packages directly into compartments and recipients to pick up packages without assistance. In other words, with this technology, person-to-person contact and crowded queues are eliminated. Plus, fewer people contact the packages, further reducing the risk of pathogen transmission.
Lockers keep packages isolated from other items — not stacked on top of each other in a crowded mailroom. Each parcel has its own locker that, after dropoff, is only accessible by the recipient.
You can easily wipe down package lockers with bleach or other disinfectants to eliminate viruses and bacteria on surfaces. This would be especially beneficial for hospital use, where staff may need to regularly sterilize their personal items and personal protective equipment (PPE).
SNBC’s system can send out email or text notifications to recipients when their items are ready for pickup. That way, they aren’t waiting on mailroom staff and can choose a pickup time that fits into their busy schedules. Alternatively, administrators can stagger pickup schedules so recipients can easily follow social distancing practices.
And while users may need to touch the locker doors, they don’t need to touch the kiosk screen to access their items. Recipients can simply scan a QR code at the kiosk using the app to access the locker.
If recipients use their own phones for locker access, they further reduce the risk of contaminating the touchscreen and the need for frequent sanitization.
Contactless delivery is becoming a top priority to protect everyone involved in completing the delivery chain of custody. To help propel the contactless initiative, SNBC is moving towards equipping smart lockers with sterilization tools (ultraviolet LEDs, disinfectants, aerosol sprays on the inside, anti-microbial pants on the outside) to keep disease transmission at bay.
For more information on how our smart package lockers prevent the spread of disease, contact SNBC today.